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New Zealand Guided Tours Reviews

See why our clients say we are one of New Zealand’s best tour companies.

EXCELLENT
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Based on 52 reviews
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RUTH LEE
20/09/2026
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This is the only company to tour company to use. Wayne & Jason were experts
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Emma Crichton
17/09/2026
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Alex and the wider team were so helpful and made sure I had a holiday of a lifetime. They were responsive, inquisitive and designed a perfect itinerary for me which suited my needs, interests and budgets. I will definitely recommend them and use them again for my next visit to New Zealand. Thank you so much again. 😁
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Dan Landreth
10/04/2026
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We enjoyed our tour so much! Francois was an amazing match to be our guide. Not only was he skilled, knowledgeable and attentive to every aspect of the tour but he was personable and a pleasure to spend the time with as well. Nicole prepared an itinerary for a 10 day tour of both the South and North islands that was a fantastic sample of the beauty and experiences that New Zealand has to offer. Every choice of accommodations was delightful. We stayed in 5 star hotels and apartments at each location. They offer several packaged tours but the dates available didn't work for us. So Nicole prepared a special itinerary for just the two of us with the private driver and guide. We appreciate her skill in preparing that itinerary. I have to say a little more about how well Francois treated us. He was always prompt. Never rushed us. Gave us terrific recommendations of places to dine for meals on our own. He drove so skillfully and gave us great commentary on the sights along the way. It felt almost like having a family member show us around. We will cherish this experience for the rest of our lives.
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John Collins
07/04/2026
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From start to finish, this tour group was terrific -- very helpful in working out the itinerary and customizing to suit our interests, including adding on 3 rounds of golf over out 14 day tour, from Auckland to Queenstown. our guide/driver (Sally) was very knowledgeable about every part of the country we explored, and she was able to make changes on the fly. It was the perfect tour of the entire country, and we can highly recommend the tour company
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margaret santucci
15/03/2026
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Returning from an unforgettable 19 day New Zealand tour, thanks to Francine's sterling service. She had been very helpful and assisted us, each time we enquired. The hotels we stayed in, were excellent and so was the food. We felt being taken care of, as VIP's. Our luggages were carried to and from our rooms, adding to a stress-free holiday. The tour leader Nick and our careful coach driver Terry, were always giving interesting information, related to where we passing from. Had we drove a hired car, instead of this coach tour, we would have had a less satisfied holiday. We also made friends with people on our coach, who were coming from different countries. I gladly recommend New Zealand Guided tours.
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rk rajan
22/01/2026
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We were a group of 7 collegemates in our 50s / 60s who travelled from all over the world from our homes in India , Europe and the US with our spouses to New Zealand , which frankly had been in our bucket list of places to travel to , but we didn’t know how we could find someone who could arrange a 16 day bespoke tour of the South & North Islands from 12th Dec to 26th Dec 2025. We got to know about New Zealand Guided Tours based in Wanaka quite by accident and frankly was the best decision we made. Francine Smith who is the Managing Director of the Company handled our trip ( we are sure supported with her very efficient backend team ) and I was impressed by her promptness in responding to numerous emails / calls and guiding us through the planning process . Their attention to detail in making hotel bookings in all the towns we travelled in down town or picturesque areas , logistics , taking care of our preferred excursions , special requirements was faultless . And this was right down to a pickup and drop to the international airports. This trip to Aotearoa wouldn’t have been as enjoyable as it was without Gunther our guide and driver with his detailed knowledge of the country, its customs and his wry sense of humour . If we were to fault Francine with anything it would be her difficulty to control the inclemental weather for two days at Mt Cook! :) Our trip in a 17 seater Mercedes Sprinter ( with a luggage van ) took us from Christchurch to Kaikoura , Arthur’s Pass via the TranzAlpine Railway , Lake Tekapo , Mt Cook , Queenstown , Wanaka , Te Anau & Milford Sound in the South Island . In the North we covered Rotorua & Auckland with various enjoyable excursions booked by the Company . If you are a group looking to visit New Zealand, our entire group of 14 are unanimous in recommending New Zealand Guided Tours as your travel partners. You will love it ! Kumar Rajan
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Damir Sabol
12/01/2026
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We are a family from Croatia that has just returned from a 12 day South Island guided tour ogranised by New Zealand Guided Tours. And it was a fantastic experience! Everthing was really well organised and clear in term of the itenerary and Alex, who was our tour organiser, handled all the changes in real time really well. Like when one activity was canceled due to bad weather, she immediately offered some other experiences to replace it to use our credit and even more importantly, to use our time as well as possible to fully experience New Zealand's South island. And our guide Melissa was wonderful - taking care that everything is well planned day to day and that we use our time in the best possible way. She made sure that we get rest when needed and that activities like hikes are not too difficult so that all family members can really enjoy. Also, she shared a lot of interesting historical information that provided a lot of context to places we visited. We really enjoyed our New Zealand trip!

“The entire holiday was great. The country is incredibly beautiful and we were very lucky with the weather. If I had to choose I would say the helicopter flight up to Franz Josef Glacier was the most spectacular and memorable moment. The most unique experience was the Doubtful Sound cruise. The scenery, landscape and weather were amazing. The Trans Alpine Railway was also very scenic. Everywhere we visited was beautiful. The Mt Cook area was incredible. Queenstown and Wanaka were amazing towns. And all of the small towns we visited in transit between destinations were great as well.

“Patrick Griffin was an amazing tour guide. He was very friendly, accommodating, and knowledgeable about all that is New Zealand. He knows all of the great places to stop and visit, and gave a lot of interesting background information about them all. I would give him the highest recommendation to any of your future customers seeking a tour in New Zealand. We very much enjoyed his company on the trip which is highly important with the amount of time spent with the guides.”

– Peter Bennett | August


“Thank you for the excellent arrangements. We all had a fantastic time. My group members thoroughly enjoyed their NZ holidays. Every one praised the excellent tour program. They thoroughly enjoyed the good, varied food & the spectacular scenery. The driver, Richard, was very knowledgeable & a skilful driver. Patrick, the tour guide, is very helpful and caring. We really had a wonderful time in NZ. Thank you, Rebecca, for the excellent NZ holidays!!”

– Dr Luan | March/April


“As we prepare to leave New Zealand today, we wanted to express our thanks. The family had a very good and enjoyable holiday and we look forward coming back to the South Island sometime. Pete [our tour guide] in particular was superb and we really appreciated having him around.”

– CK Yeo | December


“The tour was well organised and Pete [our tour guide] was fantastic and really encouraged us; we miss New Zealand. Thanks for all the arrangements.”

– Dr Udhay | December


“Thank you so much for planning and booking such a fantastic holiday for us! We had an amazing trip and saw so many wonderful things that it’s difficult to pick highlights. We very much fell in love with New Zealand – I don’t think there’s anything you could have done to improve our experience.”

– Martti Antola | September


“Our holiday went perfectly to plan and the weather was amazing! Thank you so much for organising this trip. We would highly recommend you to our family and friends!”

– Helen & Tuan Nguyen | July


“We had a fabulous holiday! We found the planning and booking process extremely easy, and everything ran smoothly with no hitches. Around each corner was another awesome experience, and all our activities were totally fantastic!”

– Pam Molenaar | April


“Our holiday was brilliant. Absolutely fantastic. We had such a wonderful time and are very grateful to you for all of your work on our behalf. Overall, this was the best holiday we have ever had. Thank you again, and we hope to return to NZ at another time. We know who we will contact to arrange our next trip for us.”

– Sally Williams | March


“The planning and booking process could not have been completed better by any travel agency that we know of. Your expert knowledge of the country was noteworthy enough, but it was your responsiveness to our wants and needs that impressed us so much.

“Let us say again that we could not have found a better agent for our vacation. The service was spot on, the planning was exquisite, and the cost was reasonable. We recommend you to all of our friends and look forward to a return trip and the opportunity to work with you again.”

– Charlie Hopkins | February


“We have been back only a short while and have not stopped talking about how wonderful the tour was. We would like to thank you for arranging a wonderful trip for us that exceeded all our expectations! We just had an amazing time from the minute we landed in Christchurch until we left. Patrick is an excellent tour guide, with his thoughtfulness, sharing of knowledge, the sightseeing became more meaningful. He was also patient, kind and helpful, which allow us to see him not just a guide but as a great friend towards the end of our holiday.”

– Toh Family & Luk Family | June


“We wish to thank you for the customised plan that you did for us which made our trip really wonderful. We would never be able to get such a great experience if the trip was not customised to our needs and wants, especially when there are 3 generations of us in the group. Chris [our tour guide] was constantly working to make the holiday as fulfilling for us as possible as he constantly gave us great recommendations of activities and food to choose from. With his sharing of knowledge, the sightseeing became more meaningful. He was also really entertaining and kind.”

– Jian Wei Ow Yong | January


“Hi Francine, just wanted to send a quick email to say a very big Thank You for your help with organizing our honeymoon to NZ. Your country is absolutely stunning and we had such a fun trip. We couldn’t have done it without you. With your help we saw as much as we could without being too stressed and it all went off without a hitch.”

– Nadia & Anthony Ricca | November


“Thank you very much for arranging our fortnight in NZ. Everything worked brilliantly, every event clicked into place like magic and our holiday went like clockwork. The guide’s commentary was a highlight. Napier, Wanaka, Auckland, Christchurch – brilliant. You even arranged perfect weather for us. Can we do that again?”

– Margaret & Greg Day | February


“I just wanted to drop you a short note to thank you for all the wonderful work you did on helping us organize our New Zealand vacation. Every step of the vacation was flawlessly planned, but the best part of planning this vacation with you was the care, patience and attention to detail that you demonstrated throughout the booking process. Without your suggestions we would have not had such a great time, and we’re looking forward to our next trip – New Zealand is definitely a place we want to come back to!”

– Hari Sekhar | January

Contact New Zealand Guided Tours today to begin planning the vacation of a lifetime. We aim to exceed your expectations in every way and demonstrate why we are considered one of the best New Zealand tour companies.

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